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Refund policy

Exchanges/Refunds Policy:

We understand that sometimes products may not meet your expectations, and we want to make the return process as seamless as possible for you. Please review the following guidelines for exchanges and refunds:

Returns:

You may return your purchase within 30 days of the shipping date. The product must be in its original condition, with no signs of wear, and include any tags, bags, or boxes it arrived with. To ensure your boots remain pristine, we recommend walking only on carpeted areas until you're certain of their fit. Avoid hard flooring that may scuff the soles. Cowboy hats must be repackaged in the same way we sent out the package with original box if one provided or the hat protection dividers. 

Processing Returns:

To start a return, access our return portal here.

For the 48 contiguous United States, you can visit our returns portal. In this portal, you are able to return, exchange, or receive store credit to apply to a new order.
Customers who have purchased Redo with their order are eligible for a pre-paid return label. If you didn't originally purchase Redo with your order, you will be able to create a return label through our portal. Keep in mind this price will be deducted from your refund total. Print your prepaid return label or bring the QR code to be scanned at FedEx or UPS where a label can be printed for you. Product ordered through Facebook or Instagram Shop can ONLY be returned

Important Shipping Note:

Please refrain from taping or pasting shipping labels directly on the item box, as packages with such labels will be rejected upon arrival.

Exchanges:

Once we receive your item, exchanges will be processed within 24-48 business hours. You'll receive an email confirming receipt of the item and its entry into inspection. Upon completion of a satisfactory return, your exchange will be processed, and a second email will notify you of the new tracking information. If signs of usage or damage are found during inspection, you will be notified via email of the rejection and the reason for it.

Refunds:

The shipping cost for this label will be deducted from your refund amount to maintain competitive pricing and uphold free shipping on your initial purchase. Refunds will be issued 24-48 hours after we received the return and can take 3-4 business day to show up on your bank account.

Please be aware that original shipping and handling charges paid are non-refundable.

In what situations does the Customer pay the cost of returns?

  1. When The Client wants to change his product for a different color.
  2. When the Customer wants to exchange his product for a different size.
  3. When the Client wants to exchange his product for a different product.
  4. When The Client did not like his product and wants to return it without any other reason.

Time Limit:
Please note that our policy lasts for 30 days. If 30 days have elapsed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Thank you for choosing Vaquero Boots. If you have any further questions or concerns, please don't hesitate to contact our customer service team. Your satisfaction is our priority.

International:

We DO NOT accept returns or exchanges on international orders.


Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Vaquero Boots is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.